OMB Cloud AES

Troubleshooting: automation not firing

When you expected the workflow to run, but nothing happened.

Workflow is paused

Top of the automation, check the "Active / Paused" toggle. Paused workflows still log triggers but don't fire actions.

Condition filtered out

Open the run log for the relevant record. If the trigger fired but no actions ran, the condition was false. Compare the record's actual fields to the condition.

Trigger didn't fire at all

The trigger doesn't match. Example: "Record created" triggers only on creation, not on bulk import. Use "Record updated" or run the workflow manually on imported records.

Permission missing

If the action target requires a permission the automation's owner doesn't have (e.g. creating records in a module they're not enabled for), the action errors silently. Run as a user with the right permissions.

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