OMB Cloud AES

Troubleshooting: prices not updating on quotes

When you edit an item but new quotes still show the old price.

Three common causes.

Open draft quote

Quotes already in draft don't auto-refresh prices when the catalog changes. Open the draft, re-pick the line item, save.

Wrong currency on the quote

If the quote uses a different currency than the one you just edited, the system shows the price for that currency, not the one you changed. Edit all currency variants if you want a global price change.

Browser cache

Rare but real: reload the page hard (Ctrl/Cmd+Shift+R). The picker may be showing a cached catalog from minutes ago.

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