OMB Cloud AES

AI Agents — your digital workforce

Full-time AI employees that qualify leads, run support, follow up on quotes and draft content. They report to a human teammate and sign as themselves.

Not a chatbot. A coworker.

AI Agents are full-time digital employees. Each one has a name, a role, a manager, and access to the same tools your humans use — CRM, Catalog, Calendar, Quotations. They sign emails as themselves, book meetings on their own calendar, and report to a human teammate.

Four agent families, ready out of the box

  • Sales agents — discovery, qualification, meeting booking, follow-up. They handle inbound at scale without dropping context.
  • Support agents — answer product questions from your knowledge base, troubleshoot, escalate cleanly when they hit their limit.
  • Marketing agents — content drafts, social posts, campaign briefs, A/B-tested copy.
  • Operations agents — lead enrichment, data hygiene, weekly report drafting, internal reminders.

Multi-channel by default

One agent works across email, web chat, voice calls and WhatsApp. Memory is shared — if a prospect chats today and emails tomorrow, the agent picks up where the conversation left off.

Guardrails built in

Agents never quote prices in conversational channels (the formal quotation does that). They never commit to delivery dates or contractual terms. They identify as AI when asked. Configurable kill-switch keywords escalate immediately.

How teams use them

"Our sales team covers MX and ES timezones. The agent covers everywhere else." "We doubled inbound capacity without hiring." "The agent surfaces the right context to the rep before the call so the call is 15 minutes instead of 45."

Connects natively to

CRM, Email, Webchat, Calendar, Catalog, Quotations.

Next step

Talk to sales. Bring one workflow you wish a teammate handled — we'll show you the agent on your data in the call.