Troubleshooting: Webchat not loading

Bubble not showing

Open browser console (F12). Look for CSP errors or 404s. Top causes:

• CSP blocking omb.cloud in script-src.
• Embed snippet pasted inside a hidden element (e.g. a Bootstrap modal).
• Ad-blocker classifying it as tracking. Test in a clean browser.

"Connecting…" forever

Usually a WebSocket block on the network. The widget falls back to long-polling, but slowly. Check that wss://omb.cloud is reachable from the visitor's network.

Wrong language

Auto-detection follows browser language. To override, set data-omb-chat-locale="en" on the embed div.

Conversations not landing in CRM

Each widget must be bound to a tenant; check the widget config. If it's bound but conversations don't appear, your CRM module might be paused — check module permissions.