technical · Glossary

Quick definitions for common terms in sales, marketing, billing and AI.

An HTTP callback that one system sends to another when a specific event occurs.

A delegated-access protocol that lets users grant third-party apps limited access without sharing passwords.

Single sign-on — one credential set unlocks every authorized application across the organization.

Role-based access control — permissions assigned to roles, not directly to users.

Software as a service — hosted applications delivered over the internet on a subscription basis.

A software architecture where multiple customer organizations share infrastructure with strict logical isolation.

Service level agreement — a contractual commitment to uptime, response time, and resolution targets.