OMB Cloud AES

CAC

Customer acquisition cost — total sales and marketing spend divided by new customers won.

CAC (customer acquisition cost) tells you how much it costs to land one new customer. Calculated as (sales + marketing spend) / new customers in the same period. Healthy B2B SaaS keeps CAC payback below 18 months and LTV/CAC above 3.

Related: LTV, payback period, blended CAC, paid CAC.